Our service is very simple, but here are a few questions we commonly receive. If you don't see the answer here, you are welcome to contact us. Please be patient and we'll get back with you as soon as we can! The most common questions are in red below.
It means test site or test version. Beta is not the final version of a product or website, but it's close enough to show in public and work the bugs out. As a result you may occasionally get some errors, or your MP3 files may not function correctly. However, we try to maintain the stability of the site as a whole and have a testing location for any major updates. Please let us know if you're getting errors so we can fix them. We want you to love our free service.
No, not at all. Our service is fast, free, and requires no software download or install.
Our service is one of the fastest in the world, with the average conversion taking just 10-20 seconds. Of course, this depends on the length of the video you're converting (with an average being 2-4 minutes).
No, there is no limit! You're welcome to use our free service as much as you'd like.
This depends on which folder you save downloads to. On a Mac it's usually in your "Downloads" folder, or on a PC it would normally be under "My Music". This may vary if you've changed your settings.
Also, it is important to note: Make sure that when your conversion is finished, and you're asked what you'd like to do with the file, that you choose SAVE file, and NOT OPEN file. Opening the file allows you to play it, but you won't be able to find it later. You need to SAVE it and notice which folder you're saving it to. That's where it will be.
If you see this message, it means one of three things:
If you want to listen to your audio file in iTunes, here are the basic steps to follow:
First, you need to click Download MP3, and then SAVE FILE. [Don't choose "Open File"].
Make sure iTunes is your DEFAULT player. If it's not the Default, you can change it through your Preferences/Options menu in iTunes. Or, you'll need to choose (in iTunes), File/Import and then select the files you want from your download folder.
If you need detailed instructions for changing the default player or importing files, please check in the iTunes Help Menu.
The URL is the complete website address of a page or video want to see. For example, http://www.youtube.com/watch?v=XXXXXXXX - that entire underlined part is the URL.
This issue should be fixed now. It was a glitch with the shortcut feature that we have corrected. If you get this error, please let us know.
While the site is not optimized for a particular web browser, we do recommend Firefox. Alternatively, Chrome and Safari are the next best. Internet Explorer is not the preferred browser. If you want to download Firefox for free, simply visit www.mozilla.com and install the latest version.
This is an issue with low quality audio on the video file. If this happens, we suggest using the HQ Conversion option. That will solve, or at least improve the issue.
Registration is no longer required. You can just go to the homepage and use the site for free.
It's very simple. Please follow the step-by-step instructions on the homepage. Basically, you copy/paste the URL of the video you want to convert and then click Convert. When the process is done, you click Download MP3 and then Save the file.
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